Frequently asked questions
Straight answers on shipping, returns and what is in our products.
Ordering & shipping
How much does shipping cost?
Shipping is free and tracked, with no minimum order. Availability for your country is shown at checkout.
How long will delivery take?
Delivery times are counted from dispatch: UK 4–5 days, rest of the world 5–8 days.
How can I track my order?
Once your order is dispatched you receive a confirmation email with your tracking number. Enter it on our Track your order page.
Returns & guarantee
What is the 30-day money-back guarantee?
Every order is covered by a 30-day money-back guarantee. The full terms are on our Refund & Return Policy page.
How long do refunds take?
Refunds are issued within 5 business days of approval.
How do I ask for a refund?
Email contact@satiovex.com or use the contact form and include your order number. We reply within 1–2 business days.
About the products
What is in Spicy Cubes?
Spicy Cubes are botanical gummies for adults 18+. The label lists chili 30 mg, maca root 50 mg and an 810 mg proprietary blend of muira puama, epimedium, maca and ginger extracts. Each pouch contains 30 gummies of 3 g.
What is a proprietary blend?
A proprietary blend lists its ingredients and one combined amount, but not the weight of each ingredient inside it. In Spicy Cubes the blend totals 810 mg, and the individual weights inside it are not stated. We prefer to tell you that plainly.
How should I take the products?
Follow the serving shown on the label and do not exceed it. Our products are not for under-18s.
Who should check with a doctor first?
If you are pregnant, breastfeeding or taking medication, consult a doctor before using any supplement.
Are your products lab tested?
It depends on the product, and we say so plainly. Creatine Gummies: an independent Janoshik lab report for batch SCG10/202602 is published on our creatine lab report page. Tri-Mag Night: we hold a manufacturer raw-material certificate, which is not independent, on our magnesium certificate page. Spicy Cubes: there is no independent lab report yet. We will publish it on the Spicy Cubes ingredients page when it is available.
Payments & security
Is checkout secure?
Yes. Payment runs on Shopify's secure checkout.
Which payment methods do you accept?
The payment options available to you are shown at checkout. More details are on our Payment Methods page.
Contact
How can I contact you?
Email contact@satiovex.com or call +1 307-400-8970. Customer service is open Monday to Friday, 9:00–17:00 GMT, and we reply within 1–2 business days.
Who is the seller?
Xinop LLC, trading as Satiovex, 8206 Louisiana Blvd NE, Albuquerque, NM 87113, United States.
Still need help?
Write to us and we reply within 1–2 business days, Monday to Friday.
Business information
Website name: SatiovexCompany name: Xinop LLC
Address: 8206 Louisiana Blvd NE, Albuquerque, NM 87113, United States
E-Mail: contact@satiovex.com
Contact Form: https://satiovex.com/pages/contact
Phone: +1 307-400-8970
Customer service: Monday to Friday between 9:00 am to 5:00 pm (GMT)