We want paying for your order to be simple and secure. Below are every payment method we accept, what they are, and where they can be used. These are the same methods shown at checkout and in our website footer.
Payment methods we accept
| Method | Description | Available in |
|---|---|---|
| Visa | Credit and debit cards. Charged in GBP at the time your order is placed. | Worldwide |
| Mastercard | Credit and debit cards. Charged in GBP at the time your order is placed. | Worldwide |
| American Express | Credit cards issued by American Express. | Worldwide |
| Maestro | Debit cards, widely used across the United Kingdom and Europe. | UK and Europe |
| Apple Pay | One-tap checkout using the card stored in your Apple Wallet. | Worldwide, Apple devices |
| Google Pay | One-tap checkout using the card stored in your Google account. | Worldwide, Android and Chrome |
| Shop Pay | Shopify's accelerated checkout, which securely saves your details for future orders. | Worldwide |
| PayPal | Pay using your PayPal balance or a card linked to your PayPal account. | Worldwide |
The exact methods shown to you at checkout may vary slightly depending on your country and device. Whatever appears at checkout is what we accept.
Currency
All prices on this website are displayed and charged in pounds sterling (GBP). If your card or account is held in another currency, your bank will convert the amount at their own exchange rate and may add a foreign transaction fee. That fee is set by your bank, not by us.
When you are charged
Your payment method is charged in full at the moment you place your order. We do not store your card details at any point. All payment information is processed directly by Shopify Payments and PayPal, both PCI-DSS compliant providers.
How charges appear on your statement
Charges from us appear as SATIOVEX on your bank or card statement.
Security
This entire website, including the checkout, runs over an encrypted HTTPS connection with a valid SSL certificate. You can confirm this by the padlock icon next to the address in your browser. We never ask for payment details by email or telephone.
Failed or declined payments
If a payment is declined, no order is created and no money leaves your account. Any amount you see held will be released by your bank, usually within 3 to 5 working days. If you have trouble paying, email contact@satiovex.com and we will help.
Refunds
Refunds are always returned to the original payment method. See our Refund Policy for timings and full details.
Questions
If you have any questions, please read our FAQ page or get in touch through our contact page.
Company name: Xinop LLC
Address: 8206 Louisiana Blvd NE, Albuquerque, New Mexico, 87113, United States
E-Mail: contact@satiovex.com
Contact Form: https://satiovex.com/pages/contact
Phone: +1 307-400-8970
Customer service: Monday to Friday between 9:00 am to 5:00 pm (GMT)