30-day money-back guarantee
We have a 30-day returns policy, which means you have 30 days from receiving your item to request a return or a refund — even if the bottle or pouch is empty.
How to start a return or refund
Email contact@satiovex.com with your order number and a short note about why you are returning. You can also reach us through our contact page. We reply within 1–2 business days and will confirm the next steps.
Please do not send anything back before contacting us — unannounced returns cannot be processed.
Cost of returning an item
If your item is defective, damaged or not as described, we cover the full cost of return and you do not need to send anything back — a photograph by email is enough for us to replace or refund it.
If you are simply not satisfied and are returning under our 30-day guarantee, we also cover the return shipping cost. We will email you a prepaid return label. There are no restocking fees and no deductions.
Return address
Once we have approved your return, please send items to:
8206 Louisiana Blvd NE
Albuquerque, NM 87113
United States
Always include your order number inside the parcel so we can match it to your account. Please wait for our confirmation email before posting anything, as we may be able to refund you without a return.
How long your refund takes
Once your return has arrived at our registered office and your refund has been approved, it will be issued within 5 business days of approval. Refunds are always issued to the original payment method. Depending on your bank, the money usually appears on your statement within a further 5 to 10 working days.
If we have agreed a refund without a return, it is issued within 5 business days of approval.
Damaged, faulty or incorrect items
Email us a photograph within 30 days of delivery and we will replace the item or refund it in full, whichever you prefer. You will not be charged and you do not need to return the item.
Cancellations
Orders can be cancelled at no cost at any time before they are dispatched — just email us. Subscriptions can be cancelled at any time from your account or by email, and cancelling stops all future charges immediately.
Your statutory rights
Under the Consumer Contracts Regulations 2013, you have a legal right to cancel your order within 14 days of receiving it, for any reason and without giving one. Our 30-day guarantee is offered in addition to this and is more generous. Nothing in this policy limits your statutory rights.
Questions
If you have any questions, please read our FAQ page, or get in touch through our contact page.
Address: 8206 Louisiana Blvd NE, Albuquerque, NM 87113, United States
E-Mail: contact@satiovex.com
Contact page: https://satiovex.com/pages/contact
Phone: +1 307-400-8970
Customer service: Monday to Friday between 9:00 am and 5:00 pm (GMT)