Help centre
Frequently asked questions
Answers on orders, shipping, returns and the products.
Orders and shipping
How much does shipping cost?
Free tracked shipping on every order, with no minimum order.
Do you ship to my country?
Satiovex ships internationally. Pick your country at checkout to see what is available.
How can I track my order?
Once your order is dispatched you receive an email with your tracking number. Enter it on the Track your order page.
Which payment methods do you accept?
The options available to you are shown at checkout. More details are on the Payment Methods page.
Returns
What is the 30-day money-back guarantee?
Every order is covered by a 30-day money-back guarantee. The full terms are on the Refund and Return Policy page.
How do I ask for a refund?
Use the contact form or write to us by email and include your order number.
Supplements
Where do I find the ingredients and amounts?
On each product page and on the label.
How should I take them?
Follow the serving shown on the label and do not exceed it. Our supplements are not for anyone under 18.
Beauty devices
What comes with a device?
Everything that comes with it is listed on the product page.
Is a device covered by the guarantee?
Yes. 30-day money-back guarantee. Email contact@satiovex.com within 30 days of delivery and we will arrange your refund. This is in addition to your legal rights, including your right to cancel within 14 days of delivery where the law gives you one, and your rights if the product is faulty.
How is a device shipped?
Free and tracked, like every order. You get a tracking number by email once it is dispatched.
Contact
How can I contact you?
Email contact@satiovex.com or call +1 307-400-8970. Customer service is open Monday to Friday, 9:00–17:00 GMT.